Chairman of Pinnacle Entertainment, Inc. &
Former CEO of Harrah’s Hotels & Casinos
The rapid
advancement of technology coupled with the major shift in demographics of the
general work force will test business as never before. As Boomers retire and
the Gen X, Y (20’ thru 40’s) becomes the dominant employee base, the skills to
lead will require a leader who is able to adopt new ways of thinking and
transform the way he or she sees the world.
advancement of technology coupled with the major shift in demographics of the
general work force will test business as never before. As Boomers retire and
the Gen X, Y (20’ thru 40’s) becomes the dominant employee base, the skills to
lead will require a leader who is able to adopt new ways of thinking and
transform the way he or she sees the world.
There is
already a significant change in the way in which major segments of the
population relate and communicate.
already a significant change in the way in which major segments of the
population relate and communicate.
This is
also the case within most organizations – the way individuals
also the case within most organizations – the way individuals
reach
out/communicate and engage with associates and customers is becoming less and
less personal. The focus is everything digital – from ‘E’ Mail to a
multiplicity of Social Network sites.
This
essentially means there will continue to be movement toward less ‘face time,
more ‘digital’ connectivity’; greater quantities of data/information on
any and all subjects, issues, opportunities and, thus greater
potential for misunderstanding and misread intentions.
essentially means there will continue to be movement toward less ‘face time,
more ‘digital’ connectivity’; greater quantities of data/information on
any and all subjects, issues, opportunities and, thus greater
potential for misunderstanding and misread intentions.
Maintaining
an environment where there is the sense of real care and personal engagement
with associates, clients and customers will be a major challenge.
an environment where there is the sense of real care and personal engagement
with associates, clients and customers will be a major challenge.
To be the
best, does and will continue to require meaningful personal interaction and
communication. Furthermore, because people are living longer, healthier lives,
there is a greater potential to have several generations work together. The
leader who can most effectively manage this challenge will reap the greatest
benefits if he or she is willing to do the following:
best, does and will continue to require meaningful personal interaction and
communication. Furthermore, because people are living longer, healthier lives,
there is a greater potential to have several generations work together. The
leader who can most effectively manage this challenge will reap the greatest
benefits if he or she is willing to do the following:
- Leaders will need to step up,
be visible, be personally involved, and establish open communication
channels that are welcoming – not intimidating.
- Create learning organizations.
The increased availability of information/data, accelerated decision
making and increased opportunities for errors/mistakes requires the
establishment of ’learning
organizations’- organizations where mistakes and
errors are viewed, not as opportunities to denigrate and castigate but
rather, opportunities to learn and grow.
- Create collaboration across
generations. While each generation believes their age group has a better way
of doing things, there is tremendous value in diversity of thought. In
addition, it is said that history repeats itself. One way to mitigate a
repeat of mistakes from the past is employ people who have already lived
through those disasters. The Boomers can mitigate a repeat of mistakes
with their wisdom. On top of that, they have experience and deep knowledge
of processes and client relations. The Millennials, on the other hand,
bring a fresh perspective. Their propensity for leveraging technology can
shorten processes and allow organizations to reach and engage wider
audiences cost effectively. When you combine the 2 generations, they have
the possibility to create something greater than each can manifest on
their own.
As global
competition increases, the US will face obstacles that may not have existed in
the past. To overcome these challenges, we will need the support and
cooperation of all citizens. The leader who is able to leverage the
intellectual capital of the various generations in the workforce may find it is
one of the greatest assets this nation has.
competition increases, the US will face obstacles that may not have existed in
the past. To overcome these challenges, we will need the support and
cooperation of all citizens. The leader who is able to leverage the
intellectual capital of the various generations in the workforce may find it is
one of the greatest assets this nation has.
What do you
think? I’m open to ideas. Or if you want to write me about a specific topic,
connect through my blog www.turnaroundip.blogspot.com.
think? I’m open to ideas. Or if you want to write me about a specific topic,
connect through my blog www.turnaroundip.blogspot.com.